Governance
Human approval is a product feature, not an operational inconvenience.
The platform makes consequential approval states explicit so automation can move fast without silently taking authority it should not have.
| Action | Agent may prepare | Approval required |
|---|---|---|
| Safeguarding escalation | Collect case context and route to authorised staff | Human decision and response |
| Refund / dispute | Reconcile payment events and draft options | Authorised finance/admin approval |
| Tutor replacement | Find eligible options | Family confirmation for material change |
| AI-generated learner recommendation | Draft evidence-backed recommendation | Tutor/admin review where high impact |
| Account restriction | Flag policy/security signal | Authorised security/admin action |