Terms & Conditions

1. Applications, bookings and the right to withdraw

A submitted application or enquiry is a request for tuition or educational support. It does not guarantee a particular tutor, timetable, location, delivery format or start date until Tuition Services Malta confirms the arrangement in writing.

Where a statutory 14-day withdrawal right applies to a distance or off-premises consumer contract, that right is preserved in accordance with applicable law. For the time being, formal withdrawal notices should be sent through the official Tuition Services Malta WhatsApp route so the notice can be logged in writing.

If a consumer expressly asks for tuition or another service to begin during an applicable withdrawal period, payment may remain due for services supplied before withdrawal to the extent permitted by law.

2. Cancellation and rescheduling of tuition slots

Requests by a student, parent, guardian or client to cancel or reschedule a tuition slot must normally be sent at least 48 hours in advance through the official Tuition Services Malta WhatsApp route.

Client-requested rescheduling is subject to tutor and timetable availability and will normally be sought within the same week or the following week where practicable. Where illness prevents attendance, Tuition Services Malta may request reasonable supporting evidence, including a medical certificate where appropriate.

A session cancelled by the client outside the required procedure may be forfeited and remain payable, subject to mandatory consumer rights and any exceptional circumstances expressly accepted by Tuition Services Malta. Different arrangements apply where tutor illness, emergency or tutor unavailability affects the session.

3. Termination of ongoing tuition

Ongoing tuition must normally be terminated with at least three weeks’ written notice through the official contact route. Lessons falling within the notice period remain payable whether attended or not, unless Tuition Services Malta agrees otherwise or applicable law requires otherwise.

Short programmes of less than three months may be terminable, but refunds remain subject to the refund provisions below and mandatory consumer rights.

Where a discounted rate was expressly conditional on a full academic-period commitment, early termination may result in recalculation of attended lessons at the applicable standard rate and an additional three-week notice charge at the standard rate, to the extent permitted by law and clearly communicated before purchase.

4. Safeguarding and in-home tuition

For in-home tuition involving a learner under 18, a parent, legal guardian or responsible adult designated by the parent or guardian must be present on the premises for the duration of the session unless Tuition Services Malta has approved another safeguarding arrangement in writing.

Clients must provide a safe, suitable and respectful learning environment. Safeguarding concerns may result in a lesson being stopped, rearranged, moved online or otherwise handled in accordance with the safeguarding policy.

5. Fees, published rates and service-specific pricing

The rates, supplements, packages, memberships, group prices and institutional prices published on the Tuition Services Malta pricing pages or stated in the written booking confirmation apply to the relevant service. Where a booking confirmation contains a service-specific price, that confirmed price prevails.

No price displayed on an estimator or calculator is a guarantee of tutor availability or final booking price. Tuition Services Malta will confirm the applicable fee before commitment.

6. Payment and late payment

For the first session, payment must be received no later than 09:00 CET on the scheduled day unless otherwise agreed. Future sessions may be invoiced in advance and payment instructions will be stated on the invoice or booking confirmation.

The late-payment administration framework is €25 after 10 working days, €50 after 20 working days, and interest at 8% per annum on overdue balances after 30 working days, in each case only to the extent legally enforceable, proportionate and properly communicated.

Tuition Services Malta may pause further services where required payment has not been received.

7. Communication with tutors

Official scheduling, payments, complaints, contractual matters and formal cancellation or termination notices must be handled through Tuition Services Malta. Clients should not rely on informal private messages to a tutor for contractual notices.

Direct private engagement of an assigned Tuition Services Malta tutor outside the Tuition Services Malta arrangement is prohibited to the extent set out in the non-circumvention clause below and permitted by law.

8. Closed group sessions

If one group member cannot attend, rescheduling remains subject to availability and the agreed group arrangement. If at least one member attends a scheduled group session, the session may remain chargeable.

If a group reduces in size, Tuition Services Malta may recalculate the rate applicable to the remaining participant or participants and will communicate the revised arrangement before it applies.

9. Tutor illness, emergencies, reassignment and rescheduling

Tuition Services Malta will use reasonable efforts to provide tuition at the confirmed date and time. Tutors may occasionally become unavailable because of illness, emergency, safeguarding concerns, transport disruption or other circumstances that could not reasonably have been anticipated.

For a morning class scheduled to start before 12:00 noon, genuine same-morning illness may only become known shortly before the lesson. Tuition Services Malta will notify the client as soon as reasonably practicable after being informed.

A short-notice notification caused by genuine illness or another unforeseen emergency does not by itself mean the underlying tuition service has been withdrawn. The normal remedy is rescheduling, a suitable replacement tutor, equivalent tuition at another mutually suitable time, or a tuition credit.

Where a client cannot immediately provide an alternative date because of holidays, travel, school, therapy, examinations or other commitments, the affected lesson may ordinarily remain available as tuition credit for up to 90 days from the original lesson date unless Tuition Services Malta agrees to extend that period.

If an assigned tutor becomes unavailable for more than an isolated lesson, Tuition Services Malta may appoint another suitable tutor, alter the timetable by agreement, offer online delivery where appropriate, carry forward affected sessions, provide tuition credit, or provide a refund where appropriate or legally required.

10. Recording, screenshots and session materials

No lesson may be recorded, screen-captured or redistributed by a tutor, learner, parent or third party without the required prior permission and, where personal data is involved, an appropriate lawful basis.

Where Tuition Services Malta proposes occasional recording for quality assurance, training or auditing, recording consent will be requested separately. Approved recordings may only be used for the authorised purpose.

11. Future payments and continuity

Payment for upcoming tuition may be required up to three weeks in advance where stated in the booking or invoice. If circumstances prevent in-person delivery, Tuition Services Malta may offer online continuation where appropriate and agreed.

A material change to the agreed service will be handled in accordance with the booking terms and applicable contractual and consumer-law obligations.

12. Refunds, rescheduled sessions and service credits

Refund eligibility depends on the type of booking, services already supplied, the reason for cancellation or non-performance, the applicable notice provisions, any alternative performance offered and mandatory consumer law.

Where Tuition Services Malta remains ready and reasonably able to provide an outstanding lesson after tutor illness or unforeseen tutor unavailability, the normal remedy is rescheduling, replacement tuition or tuition credit rather than an automatic immediate cash refund.

A client declining one particular replacement date does not, by itself, create an automatic cash-refund entitlement where reasonable alternative arrangements remain available. If Tuition Services Malta is ultimately unable to provide the paid service within a reasonable period after being given reasonable alternative availability, applicable refund, price-reduction, termination or other rights will be handled in accordance with these Terms and mandatory law.

Business classes and fixed-date speciality programmes may be sold on a non-refundable basis where this has been lawfully and clearly agreed before purchase. Digital notes or resources already supplied or accessed remain subject to the statutory rules applicable to digital content.

12A. Consequential arrangements following a rescheduled lesson

Clients are responsible for their own travel, appointments, activities, events and other personal arrangements made around tuition sessions.

To the fullest extent permitted by law, Tuition Services Malta is not responsible for indirect or consequential losses arising solely from a genuine unforeseen rescheduling, including loss associated with alternative travel, leisure, event or personal arrangements, except where liability cannot lawfully be excluded or restricted.

13. Public holidays

No lessons are held on public holidays unless expressly arranged in advance. Where a public-holiday lesson is expressly agreed, the confirmed arrangement governs the session.

14. Trial classes and retaining original slots

If a learner attends a trial and wishes the original slot or slots to remain available with the same tutor, the learner or parent/guardian should confirm continuation in writing through the official contact route within three days of the trial.

Where a trial consists of more than one class, Tuition Services Malta may request confirmation after the first trial session. If confirmation is not received, the slot may be released and continued availability cannot be guaranteed.

15. Tutor identity, data protection and non-circumvention

Tuition Services Malta protects tutors’ personal data and does not provide clients with unnecessary personal documents or private contact information. Tutor credentials may be reviewed internally as part of engagement and matching.

Clients must not solicit, employ or engage an assigned Tuition Services Malta tutor privately in order to bypass Tuition Services Malta during the engagement or after termination where the restriction is lawful, reasonable and enforceable. This clause protects legitimate business relationships and does not restrict rights that cannot lawfully be waived.

16. Academic integrity, notes, resources and AI-assisted tools

Tutoring, notes, worksheets, flash cards, sample essays, research guidance, learning tools and AI-assisted features are educational supports. Learners remain responsible for complying with the rules of their school, university, examination board or other institution, including rules on plagiarism, authorship and artificial intelligence.

Resources may be licensed for the learner’s personal educational use and must not be resold, republished or redistributed unless permission is given. Tuition Services Malta does not guarantee any particular grade, admission decision, examination result or academic outcome.

AI-generated or AI-assisted material may contain errors. It must not replace qualified professional judgement where such judgement is required.

17. Home education and jurisdiction-specific obligations

Where Tuition Services Malta supports home schooling or home education, it provides academic support only. Parents and guardians remain responsible for legal registration, licensing, attendance, curriculum or other regulatory obligations that apply in the learner’s jurisdiction.

Families must verify current official requirements rather than relying on a static website summary of home-education law.

18. Complaints

Concerns should first be sent through the official Tuition Services Malta WhatsApp route with enough information for the matter to be investigated. The official email address remains [email protected], but public website enquiry actions are currently WhatsApp-first.

Nothing in these Terms prevents an eligible consumer from using rights, regulators, courts or dispute-resolution mechanisms available under applicable law.

19. Privacy, portals and secure resources

Personal data is handled under the Privacy Policy. Student, parent, tutor and institutional portals are private services and must not be shared with unauthorised people. Users are responsible for keeping credentials secure and reporting suspected unauthorised access promptly.

Highly sensitive personal or medical information should not be placed in general enquiry fields unless it is genuinely necessary and an appropriate secure process has been provided.

20. Changes to services and technology

The website, portals, learning tools, integrations and programme catalogue may be updated over time. A website feature being displayed does not guarantee continuous availability of a particular tutor, course, integration or technology service.

Where a change materially affects an already confirmed paid service, Tuition Services Malta will handle the change in accordance with the booking terms and applicable law.

21. Liability and educational outcomes

Tuition Services Malta will provide confirmed services with reasonable care within the agreed scope. Educational progress depends on factors beyond the provider’s control, including attendance, effort, prior attainment, school requirements and examination performance.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limits mandatory consumer rights.

22. Governing law

These Terms are governed by the laws of Malta, without depriving a consumer of mandatory protections that may apply under the law of the consumer’s habitual residence where those protections cannot lawfully be excluded.