Internal Operations

Automate routine actions; escalate judgement.

V16 creates an event-driven automation layer that handles repetitive work while routing exceptions to authorised people.

ENROLMENT

Booking accepted

Trigger: payment/enrolment confirmed
Actions: create classroom → send welcome → add portal access → create first reminders
Human exception: tutor or schedule conflict

ATTENDANCE

Repeated absence

Trigger: attendance threshold crossed
Actions: flag account → notify authorised admin
Human exception: safeguarding / medical / family context

RENEWAL

Programme nearing completion

Trigger: remaining lesson/credit threshold
Actions: compile progress evidence → draft continuation options
Human exception: recommendation requires review

PAYMENT

Failed recurring payment

Trigger: provider failure webhook
Actions: mark payment issue → notify payer → retry according to rules
Human exception: dispute/refund

Internal noindex architecture. Automations should never bypass safeguarding, payment dispute or high-impact educational review.